http://www.softbums.com/Warranty_ep_47.html

SoftBums warranties every item we sell against material or workmanship defects for 365 days from the date of purchase. This covers product stitching, seams, elastics, and any of the products components including snaps, hook & loop closures, toggles and fabric.

This warranty does not cover leaking, odor issues, fading, staining, repelling, pilling, fuzzy loop closures or other normal wear and tear, and is applicable only to the original purchaser of the products. Proof of purchase is required.

You are solely responsible for understanding how to care for the items you purchase. We are not responsible for damage to an item caused by improper care, abuse, misuse, normal fading or normal wear and tear of the product materials.

This warranty is void when washing instructions have not been followed; bleach, fabric softeners, vinegar, oxy-clean, or any other caustic substances and laundry additives have been used; and when the diapers have been subject to water or drying temperatures above 140F.

While SoftBums are made to last, please remember that reusable diapers are a garment and like any garment are worn down with every use, every wash cycle and every dryer cycle. Like any garment, they will eventually wear out with continual use, but its possible to make them last much longer by following some simple tips:

Make sure you have enough shells so that you dont have to wash every shell you have every time you do diaper laundry. The number 1 thing that will prolong the life of your diapers is having enough so that each one doesnt get used every single day. The more you have, the longer all of them will last.

Never soak your shells (or if you do only soak them in water), never use vinegar or bleach and dont use the sanitize cycle if you have one. These things can severely degrade every part of your diaper, from the elastic to the fabric itself. Gentle care will prolong their life, sometimes by more than double.

Line dry your shells. If you do use the dryer, never turn it up past medium heat unless youre doing the 15 minute sealing recommended when you first get your shells. High heat in the dryer is the main reason for degraded velcro, and will also harm your bamboo Pods over time. For best results, take the shells out halfway through the dryer cycle and let them air dry the rest of the way. Because they contain no absorbent material, air drying wont take long and it will prevent a lot of wear and tear.

If line drying your shells outside, arrange them with the inside facing outwards to minimize sun bleaching. This isnt harmful to the diaper but it can fade your fabric!

Though this warranty does not cover leaking, we at SoftBums are ready to help you to be successful with your diapers. If youre having problems with leaking please contact us at info@softbums.com. We have many helpful tips, and can usually pinpoint one or two simple things you can do to eliminate leaking.

Items returned to us under warranty will be repaired or replaced at SoftBums option. Please contact us at info@softbums.com to obtain an RMA form, which must be filled out and sent back with your warranty items. Your name, return address and description of problem must be clearly written and legible on this form. Remember, if we cant read your address we cant send it back to you! All RMAs must be accompanied by an RMA form and copy of original receipt from purchase. SoftBums will not accept items that arrive in an unhygienic state, so please take care to make sure your items are clean before sending. Once we receive your item please allow up to 1 week to process your RMA and get your repaired or replaced item back to you. Please make sure youve included phone and/or email information so we can contact you if we have questions about your return.